December 13, 2017 at 3:55 pm #3505
Editing inappropriate content
The following content is considered inappropriate:
•sensitive information (personal info, phone numbers, etc.)
•links to executable files ( we could place link with all extensions – I don’t think needed but open to suggestions).
Posts with inappropriate content will be edited to remove that content. Moderators will post a new comment to explain that inappropriate content has been removed as per Forum rules and guidelines (See last page)
Locking and deleting threads
Moderators can lock threads or remove them completely according to the following guidelines:
1. Locking threads
•Questions that are not about subjects related to PGSA or its’ direct audience should be locked, after tagging the question as off-topic and adding a reply.
•Duplicate threads should be locked after posting a link to the original thread.
•Threads that have completely degenerated will be reported to moderator. It will be up to the moderator to decide whether to lock the thread or not.
•If a solved thread is getting new replies from other users, moderators should lock the thread and post a new comment to explain that users with similar issues should post a new question (refer to Forum rules and guidelines).
•If an unsolved thread is getting new replies from other users seeking help, and the original poster hasn’t replied in the thread for some time, post a new comment and
•explain that users with similar issues should post a new question (refer to Forum rules and guidelines).
•Ask the original poster (OP) if he has resolved the issue or if he still needs help.
•Do NOT lock the thread, since the OP may still need help.
Moderators who lock a thread should always post a new comment so that it goes out in email, to explain that the thread has been closed to further replies, and why (refer to Forum rules and guidelines).
2. Deleting threads
•In general, only spam posts in discussion forums should be deleted. Spam posts in the support forum should be be marked as spam (see below).
•Moderators should delete posts that are entirely personal attacks or profanity, and deactivate users for multiple such posts (or refer to admin if in doubt).
•Moderators will post a new reply explaining that an inappropriate post (as defined in Forum rules and guidelines) has been deleted before removing the post/thread, so that it goes out as an email.
•Moderators should also leave a record in the moderators forum that they removed a particular non-spam post (until a better solution is found).
Marking support forum posts as spam
Moderators should use the Mark as spam button for support questions or replies in the support forum rather than deleting those posts. Posts marked as spam will no longer be viewable except by moderators, do not appear in Mozilla Support search results, and are not indexed by search engines. This effectively removes spam posts from the support forum.
Deactivating user accounts
•Moderators can deactivate accounts that are clearly used for spam purposes.
•Moderators should report in the Moderators forum when deactivating any account for reasons other than spam.
If a thread has landed in the wrong subject orum, moderators should move it to the appropriate forum.
- This topic was modified 1 month ago by wzha354.
You must be logged in to reply to this topic.